{"id":12723,"date":"2022-11-07T10:04:04","date_gmt":"2022-11-07T10:04:04","guid":{"rendered":"https:\/\/www.foodfriends.com\/blog\/?p=12723"},"modified":"2022-11-07T10:05:21","modified_gmt":"2022-11-07T10:05:21","slug":"ta-extra-hand-om-missnojd-gast","status":"publish","type":"post","link":"https:\/\/old.foodfriends.com\/blog\/ta-extra-hand-om-missnojd-gast\/","title":{"rendered":"Ta extra hand om missn\u00f6jd g\u00e4st"},"content":{"rendered":"<p><a href=\"https:\/\/old.foodfriends.com\/blog\/wp-content\/uploads\/2022\/11\/email_pic_nps.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12724\" src=\"https:\/\/old.foodfriends.com\/blog\/wp-content\/uploads\/2022\/11\/email_pic_nps.png\" alt=\"\" width=\"537\" height=\"357\" \/><\/p>\n<\/p>\n<p><\/a>Ni anv\u00e4nder v\u00e4l v\u00e5r inbyggda NPS tj\u00e4nst, d\u00e4r ni f\u00e5r feedback fr\u00e5n g\u00e4sterna vad de tyckte om bes\u00f6ket? Om inte aktivera den i v\u00e5r App Store eller h\u00f6r av er till supporten s\u00e5 aktiverar vi tj\u00e4nsten? Med g\u00e4stregler kan ni l\u00e4gga till s\u00e5 att om en g\u00e4st som har gett ett l\u00e5gt betyg vid senaste bes\u00f6k exempelvis kan f\u00e5 en tag \u201cAttention\u201d som g\u00f6r att man anstr\u00e4nger sig lite extra.<\/p>\n<p>Om ni inte redan anv\u00e4nder NPS s\u00e5 kan ni aktivera den i admin under &#8220;\u00d6vrigt&#8221; och sedan Kundunders\u00f6kning&#8221; eftersom det h\u00e4r \u00e4r en variant av kundunders\u00f6kning som kan skickas ut till g\u00e4ster. H\u00f6r annars av er till supporten f\u00f6r att f\u00e5 ig\u00e5ng tj\u00e4nsten.<\/p>\n<ol>\n<li data-pm-slice=\"1 1 []\">Klicka p\u00e5 &#8220;G\u00e4ster&#8221; i v\u00e4nstermenyn<\/li>\n<li data-pm-slice=\"1 1 []\">G\u00e5 till fliken &#8220;G\u00e4stregler&#8221;<\/li>\n<li data-pm-slice=\"1 1 []\">Skapa en ny regel<\/li>\n<li data-pm-slice=\"1 1 []\">Under &#8220;F\u00f6ruts\u00e4ttning&#8221; ange &#8220;NPS resultat p\u00e5 g\u00e4sten&#8221; och sedan &#8220;\u00e4r mindre \u00e4n&#8221; s\u00e5 kan du sedan s\u00e4tta den siffra du tycker \u00e4r relevant f\u00f6r att det ska anses vara en l\u00e5g NPS. Enligt NPS \u00e4r allt under 7 ansett som d\u00e5ligt.<\/li>\n<li data-pm-slice=\"1 1 []\">Under &#8220;Aktivitet&#8221; l\u00e4gger du sedan till &#8220;L\u00e4gg till bokningstagg&#8221; och sedan kanske du d\u00f6per den till &#8220;L\u00e5g NPS&#8221; (eller kanske auto-stammis) f\u00f6r att skilja dem p\u00e5 dem som ni s\u00e4tter manuellt.<\/li>\n<\/ol>\n<p>Nu kommer det att finnas en tagg p\u00e5 g\u00e4sten n\u00e4sta g\u00e5ng denne bokar. H\u00e4r ges en stark indikation att vara lite extra uppm\u00e4rksam eftersom det f\u00f6rra bes\u00f6ket inte levde upp till g\u00e4stens f\u00f6rv\u00e4ntningar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ni anv\u00e4nder v\u00e4l v\u00e5r inbyggda NPS tj\u00e4nst, d\u00e4r ni f\u00e5r feedback fr\u00e5n g\u00e4sterna vad de tyckte om bes\u00f6ket? Om inte aktivera den i v\u00e5r App Store eller h\u00f6r av er till supporten s\u00e5 aktiverar vi tj\u00e4nsten? Med g\u00e4stregler kan ni l\u00e4gga till s\u00e5 att om en g\u00e4st som har gett ett l\u00e5gt betyg vid senaste [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[78],"tags":[],"class_list":["post-12723","post","type-post","status-publish","format-standard","hentry","category-funktioner"],"_links":{"self":[{"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/posts\/12723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/comments?post=12723"}],"version-history":[{"count":3,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/posts\/12723\/revisions"}],"predecessor-version":[{"id":12729,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/posts\/12723\/revisions\/12729"}],"wp:attachment":[{"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/media?parent=12723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/categories?post=12723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/old.foodfriends.com\/blog\/wp-json\/wp\/v2\/tags?post=12723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}